Privacy Policy

This Privacy Policy describes how Saving Grace Cleaning LLC (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our website and services.

1. Information We Collect

We may collect:

- Full name

- Email address

- Phone number

- Service address

- Appointment details

- Payment-related information

- Communications with us

- Website usage data (via cookies and analytics tools)

Information is collected when you:

- Complete our booking form

- Request a quote

- Contact us

- Opt in to SMS communications

2. How We Use Your Information

We use your information to:

- Schedule and provide cleaning services

- Send appointment confirmations and reminders

- Communicate service updates

- Provide customer support

- Improve our services

- Send promotional communications (only with consent)

- Comply with legal obligations

3. SMS Communications & Consent (A2P 10DLC Compliant)

How Users Opt-In

Users opt in to receive SMS messages by visiting:

https://savinggracecleaning.com/booking

During the booking process:

- Users enter their phone number

- Users must manually select an optional consent checkbox

- The checkbox is not pre-checked

- Consent is not required to book services

The opt-in disclosure states:

"You are subscribing to receive account updates, service notifications, appointment reminders, and occasional promotional messages from Saving Grace Cleaning via SMS. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help."

Types of Messages You May Receive

- Appointment confirmations

- Service reminders

- Account updates

- Follow-ups

- Occasional promotional offers (if consented)

- Message frequency varies.

Opt-Out Instructions

You may opt out at any time by:

- Replying STOP to any message

- Replying HELP for assistance

- Contacting us at (816) 694-9741

Opt-out requests are processed promptly.

We maintain records of SMS consent including date and source of opt-in.

4. Mobile Information Sharing Statement

Saving Grace Cleaning LLC does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for their marketing purposes.

Mobile information is used solely for communicating with you regarding services, updates, and promotions from Saving Grace Cleaning.

We may share information with trusted service providers (such as messaging platforms or payment processors) strictly for the purpose of operating our business. These providers are not permitted to use your information for their own marketing purposes.

5. Cookies & Tracking Practices

We use cookies and similar tracking technologies to:

- Improve website functionality

- Analyze traffic and usage

- Support marketing efforts

You may disable cookies through your browser settings, though some features may not function properly.

6. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no method of transmission over the Internet is completely secure.

We retain personal data only as long as necessary to fulfill service obligations or comply with legal requirements.

7. Your Rights

You may:

- Request access to your personal data

- Request corrections

- Request deletion

- Withdraw marketing consent

- Opt out of SMS at any time

To exercise your rights, contact:

📧 [email protected]
📞 (816) 694-9741

8. Contact Information